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Returns & Exchanges

EXCHANGES AND CREDIT NOTES

We want you to be 100% happy with your purchase from The Cycling Store.

If, for some reason you are not satisfied and would like to exchange your item, we offer complimentary shipping on all exchanges and a 2 day turnaround from receipt of goods to ensure you get your replacement item(s) as soon as possible. 

We also offer a full refund within 28 days with proof of purchase or the option of receiving a credit note where you will be given a code for free shipping when you would like to redeem your credit note. Credit notes are valid for 6 months from the date of issue. 

 

RETURNS FOR A REFUND

If you would like to return your purchase, we accept returns within 28 days with proof of purchase for a full refund.

Please remember these three rules for returns:

Return it within 28 days:  Return your order within 28 days of the shipment date with proof of purchase. We cannot guarantee to accept returns made after this date.

Return items in the condition you received them: Clothes and accessories can only be returned in new condition, unworn, unwashed and undamaged and in their original packaging. 

Keep the tags on: All Hackney St Cloud garments have a tag attached. This tag must be kept on if you want to return the item. If you return an item without the original tag attached, the return will not be processed.

 

If you choose a refund instead of an exchange or credit note, we’ll send you an email to confirm when we’ve received your return and will process your refund within 10 working days of this date. You can expect the refund to reach your account within five working days after that.     

 

We recommend returns are sent via a Tracked delivery service. We cannot guarantee returned goods while in transit. 

 

FEEDBACK

We are continually monitoring and reviewing our service in our goal to provide the best shopping experience as we can for you. If you are for some reason unsatisfied with the experience you have received, please drop us an email at info@hackneystcloud with your feedback - all comments are welcome.